Terms and conditions

1. Introduction
Welcome to Listerbox, the peer-to-peer thrift online platform dedicated to sustainable and affordable fashion. By accessing or using Listerbox.com, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

2. Transaction Fee
A transaction fee of 10% will be deducted from every successful transaction on the Listerbox platform for the Lister. Additionally, a Listerbox service fee of 5% is added when a Buyer pays for any listing on the platform, or a flat service fee of ₦100 when the listing is listed for free. This fee is calculated based on the total transaction amount, including the item price and any additional charges. The transaction and service fees help us keep the platform running efficiently. By using Listerbox, you agree to pay this transaction fee.

3. Listing of Items
All items listed on Listerbox must be legitimate, original, and adhere to our commitment to sustainable fashion. The listed items should accurately represent the actual product that will be delivered to the buyer. Any discrepancy between the listed item and the delivered product may result in the removal of the listing or suspension of the user account. Listerbox reserves the right to take appropriate action in such cases to maintain the integrity of our platform and uphold the trust of our community.

4. Pricing and Free Listings
Listers have the option to set a price for their items or list them for free. We believe in making sustainable fashion accessible to everyone, and this flexibility allows for affordability and inclusivity within the Listerbox community.

5. Delivery
Upon successful payment, Listerbox will initiate the delivery process. Our aim is to ensure a swift and reliable delivery service for a seamless customer experience.

6. Return
Buyers seeking to initiate a return must contact Listerbox through either listerboxapp@gmail.com or hello@listerbox.com. Please refer to our Returns Policy for detailed information on our return process.

7. Community Guidelines
Respect others, list genuine items aligned with sustainable fashion, encourage positive feedback, price responsibly, report violations promptly, embrace diversity, maintain transaction transparency, and adhere to the return policy for a vibrant and responsible Listerbox community. Violations may result in account suspension.

8. User Accounts
Users are responsible for maintaining the confidentiality of their account information and are liable for all activities associated with their account. Notify Listerbox immediately of any unauthorized use or security breaches.

9. Privacy Policy
By using Listerbox, you agree to our Privacy Policy, outlining how we collect, use, and share your personal information. Please review our Privacy Policy to understand our practices.

10. Modification of Terms
Listerbox reserves the right to update or modify these Terms and Conditions at any time. Users will be notified of significant changes, and continued use of the platform after such modifications constitutes acceptance of the updated terms.

11. Contact Information
For any queries, concerns, or feedback, you can reach out to Listerbox at listerboxapp@gmail.com or hello@listerbox.com.

Thank you for joining Listerbox – a community reshaping fashion with a conscience!